Frequently Asked Questions
Everything you need to know about bringing luxury home.
What are your shipping and delivery options for furniture?
We offer several delivery tiers, including Threshold Delivery and White Glove Delivery. White Glove service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
Can I request fabric swatches before making a purchase?
Yes, we encourage customers to order swatches to ensure the color and texture meet their expectations. You can request up to five fabric samples for free through our website.
What is your return policy for home decor and furniture?
Standard decor items can be returned within 30 days of receipt. Due to their custom nature, special order furniture and clearance items are final sale and cannot be returned.
Do you offer interior design consultation services?
We do! High Fashion Home offers professional design services to help you curate your space. Contact our design team to schedule a virtual or in-person consultation.
How do I track the status of my custom furniture order?
Once your order is placed, you will receive periodic email updates regarding production. When your piece is ready, our logistics partner will contact you to schedule a delivery window.
What payment methods do you accept, and do you offer financing?
We accept all major credit cards and PayPal. We also partner with Affirm to provide flexible, monthly financing options for larger purchases.